THE iCARE EDIT

Everyday finds. A closer look.

Explore the collection. Discover the details. Find something that feels like you.

Product details, delivery information and support — all within reach.

A LITTLE CLARITY

Frequently asked questions.

The details that matter, before and after you order.

Still have a question?Contact our support team
How do I place an order?

Select your preferred available option and quantity, then use Buy now or Add to cart. Review the delivery address, payment options and final total before confirming your order.

Is Cash on Delivery or UPI available?

Available payment methods are shown at checkout for your order and delivery address. Check there for COD eligibility, any advance payment and applicable prepaid offers before confirming.

When will my order be dispatched and delivered?

Our shipping policy lists processing and dispatch within 24–48 hours and typical delivery in 2–7 days, depending on your location. These are estimates, not a guaranteed delivery date. Review the policy for current shipping information.

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How can I track my order?

Our shipping policy says that a tracking ID and link are shared by email and WhatsApp after dispatch. For help locating your tracking information, contact our team with your order number.

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What are the return and exchange conditions?

Eligibility and the return window depend on the product. Check the Refund Policy before ordering. The current policy requires an unboxing video for refund or exchange requests, and returns are subject to review.

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What should I do if an item arrives wrong or damaged?

Keep the item, packaging and any unboxing recording. Submit a return request with your order number and clear photos or video of the issue. Our team will review the request under the applicable return conditions.

Start a return request

Does this product include a warranty?

Check the individual product description for any stated warranty coverage and exclusions. When warranty information is not listed, ask our team before purchasing; coverage should not be assumed to be the same for every product.

Ask about this product

How can I contact customer support?

Use our Contact Us page for assistance with a product or an order. The page lists support hours as Monday–Friday, 9:00 AM–6:00 PM IST, and Saturday, 10:00 AM–4:00 PM IST. Sunday is closed.

Contact our team